How we collect, use, and protect your information. Last updated 2025.
We collect information you provide directly, such as your name, email, phone number, and device details, when you book a repair, contact us, or use our customer portal. We also collect standard server log data including IP address, browser type, and pages visited. Cookies may be used to remember preferences.
Your information is used to process repairs, communicate repair status updates via SMS and email, and improve our service. We do not sell, rent, or lease your personal information to third parties. Email communications are limited to repair-related updates and service announcements. You may opt out of non-essential communications at any time.
We implement appropriate technical and organizational measures to protect your personal information. Device access codes provided for repair are stored securely, accessible only to your assigned technician, and are not shared with other staff or third parties.
Cookies are small files stored by your browser to remember your preferences. Our website may use cookies for session management and analytics. You may disable cookies through your browser settings, though some features may not function correctly without them. We use Google Analytics to understand site traffic; you may opt out via Google's opt-out tools.
We use MyRepairApp as our repair management platform. Repair data including your name, contact information, and device details is stored within that system subject to their privacy policy. We use Valor Payments for card processing; no card data is stored on our systems.
You have the right to request access to, correction of, or deletion of your personal information held by Bartlett Electronics. To make such a request, contact us at bartlettelectronics@gmail.com. We will respond within 30 days.
Questions about this policy? Email us at bartlettelectronics@gmail.com or call (901) 212-1184.